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Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use this website (the service). We do not collect personal information without your express consent. We collect data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.

At The Secret Tea Garden, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or interact with our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

  1. Information Collection and Use: We may collect personal information, including but not limited to, your name, email address, phone number, and any other information you voluntarily provide when you interact with our website or make a reservation. This information is used solely to enhance your dining experience and communicate with you about our services.

  2. Payment Information: For online reservations or orders, we may collect payment information, such as credit card details, to process transactions securely and efficiently. We do not store or retain payment information beyond the necessary time required to complete the transaction.

  3. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. These technologies may collect information about your device and browsing behavior on our website. You can manage your cookie preferences through your browser settings.

  4. Third-Party Services: We may engage third-party service providers to assist with our operations and services, such as reservation platforms or payment processors. These third parties may have access to your personal information but are bound by confidentiality obligations and are prohibited from using your data for any other purpose.

  5. Data Security: We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

  6. Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

  7. Children's Privacy: Our services are not directed to individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately.

  8. Changes to this Privacy Policy: We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website, and your continued use of our services will signify your acceptance of the revised terms.

If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at info@thesecretteagarden.co.za. Thank you for choosing The Secret Tea Garden – we value your privacy and trust in us.

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